Welcome to Tasteza Kitchen & Cafe ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us through our WhatsApp Business account, website, or any digital service we provide. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Contact Information — your name, phone number, and WhatsApp ID when you message us
- Order Information — food orders, preferences, delivery address, and order history
- Communication Data — messages, feedback, complaints, and reviews you send us
- Location Data — your delivery address when you place an order (only when provided by you)
- Usage Data — how you interact with our WhatsApp Business messages and website
2. How We Use Your Information
- To process and fulfill your food orders
- To communicate with you about your orders, inquiries, and feedback
- To send promotional offers and updates (only if you have opted in)
- To improve our food quality, menu, and services based on your feedback
- To comply with legal obligations and prevent fraud
3. WhatsApp Business & Meta Platform
We use WhatsApp Business (a Meta product) to communicate with customers. When you message us on WhatsApp, your interactions are subject to both our Privacy Policy and WhatsApp's Privacy Policy.
Through our Meta-connected app, we may access your WhatsApp phone number, messages you send to our business account, and message delivery/read status. We do not access your personal WhatsApp profile, contacts, or any data beyond your direct interaction with our business account.
4. How We Share Your Information
- Delivery partners — we may share your name and address with delivery personnel to fulfil your order
- Service providers — platforms like Zomato and Swiggy have their own privacy policies
- Legal requirements — we may disclose information if required by law or to protect our rights
5. Data Retention
We retain your personal information only as long as necessary to provide our services or as required by law. Order information is typically retained for up to 12 months. You may request deletion of your data at any time via our Data Deletion page.
6. Your Rights
- Access — request a copy of the data we hold about you
- Correction — request correction of inaccurate information
- Deletion — submit a deletion request here
- Opt-out — unsubscribe from promotional messages by replying "STOP"
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or destruction. No internet-based service is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new effective date.
10. Contact Us
Hinjawadi, Pune, Maharashtra 411057